Raising the Bar for Customer Service in 2023
Existing managed chat solutions simply aren't living up to customer expectations. Not only are current providers failing dealers, the bigger problem is dealer operators are generally not in tune with how severe the problem is to begin with.
Most, if not all managed chat options on the market are not sufficiently integrated with the store’s human capital and data to be able to provide sufficient responses.
Your chat provider SHOULD be able to act as an extension of your team online, yet the shortcomings in chat seem to be insulated from management in most cases.